RETURN & REFUND POLICY (AUSTRALIA)

RETURN & REFUND POLICY (AUSTRALIA)

1. Overview

At 3D Pop Up Cards, we want you to be satisfied with your purchase. This Return Policy outlines your rights and our procedures for returns, exchanges, and refunds.

This policy complies with Google Merchant Centre requirements and Australian Consumer Law (ACL). Nothing in this policy limits your legal rights.

2. Return Window

You may request a return within 30 days of delivery.

  • Items must be returned within this timeframe to be eligible.     
  • Proof of purchase is required.

3. Change of Mind Returns

We accept returns for change of mind under the following conditions:

  • Item is unused, unopened, and in original packaging
  • Item is in resalable condition
  • Return request is made within 30 days

Note:

  • Return shipping costs are the customer’s responsibility (unless faulty)
  • A refund will be issued once the item is received and inspected

4. Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, or incorrect, you are entitled to:

  • Replacement OR
  • Refund OR
  • Repair

In this case:

  • We will cover return shipping costs
  • Please contact us within 7 days of receiving the item

5. Non-Returnable Items

The following items cannot be returned:

  • Used or opened items
  • Personalised or custom products
  • Clearance or final sale items (if applicable)

6. Return Process

To initiate a return:

  1. Email us at: freogiftshop@gmail.com
  2. Provide your order number and reason for return
  3. We will provide return instructions and address
  4. Send the item back securely packaged

7. Refunds

Once your return is received and inspected:

  • Refunds are processed within 3–7 business days
  • Refunds will be issued to your original payment method

8. Exchanges

We offer exchanges for:

  • Faulty or damaged items
  • Incorrect items sent

9. Return Shipping

  • Customer pays return shipping for change of mind
  • We cover return shipping for faulty or incorrect items

10. Contact Details

3D Pop Up Cards GK
📧 Email: Freogiftshop@gmail.com
📍 Location: Perth, WA, Australia